Refund and Returns Policy

RETURN POLICY

Last updated March 19, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at batuo.inc@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Batuo Inc.
Attn: Returns
RMA #
65 Glenforest Drive
Apartment 7
Halifax, Nova Scotia B3M 1H6
Canada

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
    ●    Sale items are FINAL SALE and cannot be returned.
    ●    Returns are accepted within 7 days of receipt of your order, provided that the item is in new condition, with all original tags and packaging intact. ‘New condition’ means that the item is unworn, unwashed, unaltered, and free from any marks or damage. If the item is not in new condition, we reserve the right to refuse the return or charge a restocking fee.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+15147018404
batuo.inc@gmail.com

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